1. Free uploads
Your monthly free-upload allowance has no cash value and is not refundable or transferable. Unused free uploads do not carry over once your allowance resets each month.
2. Cancelled uploads
If you cancel an upload from the "Upcoming" tab before it completes, the free upload slot or diamonds charged for that upload are automatically returned to your account balance immediately. This happens within the app — no separate request is needed.
3. Diamond purchases
Diamonds are purchased via manual UPI payment, verified by our team before diamonds are credited to your account.
- If your payment is rejected during verification (for example, an unmatched or unverifiable payment), no diamonds are charged, and you should follow up with your payment provider for the status of the payment itself.
- Once diamonds have been approved and credited to your account, the purchase is final and non-refundable, except where required by applicable law.
- If you were charged real money but never received the corresponding diamonds due to a verified technical error on our side, contact us with your payment reference and we will credit the correct diamond amount or issue a refund at our discretion.
4. Failed uploads
If an upload fails due to an error on TubePilot's side after credits were charged, you will be notified and the credit is not consumed for a failed attempt — a fresh attempt does not require an additional charge. If a video fails to upload because of a rejection or restriction from YouTube itself (for example, a copyright claim or policy violation on the content), that is outside TubePilot's control and the credit is not refunded, since the upload attempt was successfully made.
5. How to request a refund
To request a refund covered under this policy, email anikkesharwani37@gmail.com with your User ID, the transaction reference, and a description of the issue. You can also reach us through the app's Help & Support menu or the Contact page. We aim to respond within 3–5 business days.